melissa kaiserman,
your tech bff
HI! I'm Melissa, and I adore tech!Troubleshooting, problem-solving, creating systems, and making tech connections are my favorite things to do. I've had the opportunity to practice and hone my skills while working with many different clients, both in ongoing business relationships and with one-time projects. I love serving small business owners.If it makes you want to throw your laptop, it's probably right up my alley!
This page details some of the services I offer. Click the button under the service description to proceed to checkout. After purchasing, you'll receive instructions for granting me the access I need. Turnaround time is 3-5 business days.If you have a small tech project that's not on the list of standalone services, an asynchronous Tech Power Hour is a perfect choice! Turnaround time is one week.For a larger tech-related project or a punchlist of various tech work, you can book me for a mini tech intensive and I'll devote 3 straight hours to your business on your scheduled Saturday while we communicate in a Google Chat Space.
Facebook Business Manager Audit
$125
Does your Business Manager confuse you or feel like a tangled mess? Is all this talk about pixels and datasets and standard events making your brain explode? I want to help get you to the point where it's in tip-top shape and can function as the powerful tool it's meant to be.With my audit, I will go through your Business Manager with a fine-toothed comb and assess it on multiple points including security, connected accounts, pixel/dataset health, error messages, and warnings.I check where your pixel is installed & firing and which events are (or aren't) being reported.My audit includes a video of everything I found and recommend, along with a list of action steps.Many clients express gratitude afterward because they felt so lost prior to the audit and end up with a clearer understanding of the pixel and the rest of their assets inside Business Manager.
Includes:
Temporary admin access to Business Manager
Checking the security of your account to help make it less likely to be disabled
Assessing pixel/dataset health to detect potential issues with installation
Making sure data sources and ad accounts are connected/disconnected where appropriate
Cleaning up extra, unused pixels and disconnecting them from ad accounts
Looking into any error messages or warnings you may have received in Diagnostics or inside Ads Manager
This service is a smart choice for both business owners who are new to Business Manager and unsure about how to use it, and business owners who have been running ads for some time but realize they don't fully understand Business Manager or know if things are set up correctly.
Facebook Pixel Installation
Starting at $75 for one site*
Having the Facebook pixel installed on your site(s) and correctly reporting relevant actions taken by your visitors is vital in order to be able to run effective Facebook ad campaigns.Let me take care of setting it up for you!
Includes:
Temporary admin access to Business Manager
Installation of pixel on the number of sites selected (For platforms that require event installation on separate products/pages, each separate site includes up to 2 pages/products. For more than this, please email melissa@yourtechbff.com for a quote.)
Testing to make sure events are firing correctly
*Please note that "one site" does not apply to platforms such as Leadpages or ThriveCart, where all code must be installed on each individual page/product. It also doesn't apply to platforms such as ClickFunnels, MemberVault, etc., if you need code added for conversions, because event code is on a page/product basis as well. If any of these scenarios apply, please email for a quote.
Facebook Pixel Troubleshooting
$95 for a 30-minute session*
Pixel not firing correcting? Events being doubled up? Purchase value not being reported? Can't figure out why your sales aren't being attributed to your ads? I'm a ninja at troubleshooting the Facebook pixel!Time starts once I have the info and access I need. When finished, I send over a Loom video of what I found, what I did, and any recommendations I might have.
Includes:
Temporary admin access to Business Manager
Temporary access to site(s) where your pixel is installed that could be the source of the issue(s)
Assessment of errors in pixel installation and/or reporting
Fixing issues related to incorrect installation*
Testing of events to make sure everything is firing correctly after fixes are applied
*I am able to troubleshoot and fix pixel issues in one session in 99% of cases. If time is used up on troubleshooting due to the complexity of the issue, client will be instructed on what needs to be done and can decide whether to DIY or hire me to do further work.
General Troubleshooting
$95 for a 30-minute session*
This session can be purchased for whatever tech troubleshooting you happen to need.If you're not sure whether or not it's something I can do, feel free to email me first at melissa@yourtechbff.com. But I've yet to find a platform or tool that has completely stumped me, so bring it. ;)Time starts once I have the info and access I need. When finished, I send over a Loom video of what I found, what I did, and any recommendations I might have.For more extensive troubleshooting, I touch base after that initial 30 minutes and send the video, and you can decide to either tackle any further application yourself or have me continue with applying the fixes/doing the additional work. But for most focused jobs, 30 minutes is all it takes to get someone sorted and on her way.
Includes:
Temporary access to site(s) where the issue is happening
Investigation and assessment of issue
Applying fix(es), as long as time remains in the session*
*With specific, focused issues, I am able to troubleshoot and fix in one session in 99% of cases. If time is used up on troubleshooting due to the complexity of the issue,the client will be instructed on what needs to be done and can decide whether to DIY or hire me to do further work.
Business Manager Setup
$75
Are you ready to start running Facebook ads but find yourself procrastinating because you're overwhelmed by the thought of not knowing how to set things up on the back end... or of messing it up?With this service, I will walk you through creating the Business Manager shell (since it has to be done from your personal account), and then I will jump in there and finish the setup, including creating your ad account and pixel and connecting them.I will also create a document for your reference that includes your pixel ID, base pixel code, and the most commonly used standard event codes so that installation on your sites will go more smoothly. (Or you can just have me do all the installation as well!)
Includes:
Helping you create your Business Manager account
Temporary admin access to Business Manager
Creating your ad account
Creating your pixel
Connecting your ad account and pixel
Setting up 2-factor authentication for your Business Manager to protect your account
Recording a video walkthrough of how to navigate Business Manager and manage what's inside
Pinterest Tag Installation
Starting at $75 for one site*
Having the Pinterest tag installed on your site(s) and correctly reporting relevant actions taken by your visitors is vital in order to be able to run effective Pinterest ad campaigns.Let me take care of setting it up for you!
Includes:
Temporary admin access to Pinterest Business accouny
Installation of tag on the number of sites selected (For platforms that require event installation on separate products/pages, each separate site includes up to 2 pages/products. For more than this, please email melissa@yourtechbff.com for a quote.)
Testing to make sure events are firing correctly
*Please note that "one site" does not apply to platforms such as Leadpages or ThriveCart, where all code must be installed on each individual page/product. It also doesn't apply to platforms such as ClickFunnels, MemberVault, etc., if you need code added for conversions, because event code is on a page/product basis as well. If any of these scenarios apply, please email for a quote.
Shopify to ThriveCart Learn Enrollment Automation
Starting at $125
Enrolling a Shopify customer into a Learn course in ThriveCart cannot be done via a native integration and requires using ThriveCart's API and webhooks.The first setup is the most time-intensive, which is why the 2nd and subsequent product/course pairs cost less.If you want to learn and then DIY, hiring me to set up and test one product is a great option, because then you know that one is done correctly and you can replicate the process for remaining/future products.
Includes:
Complete setup of the automation(s) in Zapier to enroll a Shopify customer in a course in ThriveCart Learn.
Testing each zap to make sure the data is sent and enrolls a student correctly.
Note: If you need setup for more than 32 Shopify to ThriveCart Learn automations, please schedule a Mini Tech Intensive.
Need to connect purchases on a platform other than Shopify to your ThriveCart Learn school? Send me an email at melissa@yourtechbff.com.
Tech Power Hour
$195
Do you have a small tech job that you need to have completed soon or a short punch list that has been hanging over your head, and you would like to hand it over to an expert?Then a Power Hour is for you!With a Tech Power Hour, you will provide a brief, prioritized tech punch list and access to the necessary platform(s). I will work through your list efficiently for a full hour (or 1.5 hours, if you purchase the add-on) with no breaks, accomplishing as much as I am able during that chunk of time.Upon completion, you will receive a video recording walking you through the work I completed along with any recommendations I may have.Turnaround time is one week.
beth anne schwamberger
brilliant business moms
"Melissa is my go-to person for all my tech troubles! She can research and find the answers to just about anything, and she's a fast implementer too! Melissa thinks through all the details and works behind the scenes to get things done! I trust her judgment and her skill above anyone else when it comes to helping me with tech support, set-up, and solutions.Here's a little secret you might not know: There are VERY FEW people who actually understand what the Facebook pixel is and how it works. Melissa is one of those people! She's helped me and hundreds of my students to set-up their pixels correctly, troubleshoot issues, and make sure every single event fires at exactly the right time. The second secret you need to know: If your pixel isn't firing correctly at exactly the right moments -- you're missing out on profits and sales. Pixel set-up and data is everything when it comes to running successful Facebook Ads. Melissa is the only person I trust to handle my pixel!"
laura lonie
laura j. lonie financial coaching
"I cannot thank you enough. I wasted hours upon hours trying to figure this stuff out myself. I would highly recommend your services to any business. You were professional and explained my errors with nontechnical language I could understand. You also provided me with the best practices to follow going forward in your Loom video. Now I can use my time coaching, creating products, and selling them instead of trying to figure out my Facebook and Pinterest tag errors!"
anna geiger
the measured mom
"Melissa took just an hour to figure out something that would have taken me days. She made sure I had everything I needed, including a video explanation of the issue without tech-speak. She's quick, efficient, and friendly. I highly recommend her services!"
oindrila bhar
diy style
"Melissa guided me through a FB pixel related issue that cropped up while my ads were running. I was at my wits end trying to figure it out by watching YouTube tutorials and reading blogs but she was able to spot the issue and guide me through the solution."
© Melissa Kaiserman, Your Tech BFF